Refund Policy

1. 30-day return window

You may request a return within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging with all tags attached. Products worn, washed, altered, or damaged after delivery cannot be accepted.

2. Non-returnable items

• Items marked Final Sale at checkout.
• Gift cards and discount vouchers.
• For hygiene reasons, earrings and other body jewellery that have been opened.
• Free gifts and promotional items received with an order.

3. How to start a return

• Contact us through the contact page with your order number and the item(s) you wish to return.
• We will confirm eligibility within one business day and provide return instructions.
• Pack the items securely — original packaging strongly recommended — and ship them to the address we provide.
• Share the tracking number once the parcel is on its way.

4. Refund processing

Once your return arrives, we inspect it within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card provider. Shipping fees paid on the original order are non-refundable unless the return is our fault.

5. Exchanges

Want a different size or colour? The fastest route is to return the item for a refund and place a new order — this guarantees the replacement is reserved before stock runs out. For defective items we will exchange directly at no extra cost.

6. Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will cover all return shipping and send a replacement or full refund, including any shipping fees you paid.

7. Return shipping costs

For change-of-mind returns, return shipping is at your expense unless your local consumer law states otherwise. For our mistakes — wrong, damaged, or defective items — we pay return shipping in full.

8. Order cancellation

Orders can be cancelled for a full refund before they are shipped. Once a tracking number is issued the parcel is already on its way, so please use the standard return process instead.

9. Late or missing refunds

If your refund is approved but not visible after 10 business days, check with your bank first — processing times vary. Still nothing? Contact us with your order number and we will investigate immediately.

10. Consumer rights

Nothing in this policy limits the statutory consumer rights that apply in your country. Where local law is more favourable to you, local law prevails.