Shipping Policy
Every BUYER=BUY order is picked, quality-checked, and packed with care. Here is exactly how shipping works — times, costs, and what happens if something goes wrong.
1. Processing time
Orders are prepared within 1–3 business days after payment confirmation. During new-drop launches or holiday peaks processing may take up to 5 business days — we will always flag this on the product page. Orders placed on weekends or public holidays are processed the next business day.
2. Shipping methods and estimates
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard international | 8–15 business days | ¥60 |
| Express international | 4–8 business days | ¥150 |
Delivery estimates start from the dispatch date, not the order date, and exclude customs delays outside our control.
3. Worldwide shipping
We ship to most countries and regions. If your country is not shown at checkout, contact us — we add new destinations as carrier coverage grows.
4. Customs, duties, and taxes
Import duties, taxes, and brokerage fees are set by your country's customs authority and are not included in item prices or shipping costs. These charges, if any, are the recipient's responsibility. We recommend checking your local customs policy before ordering.
5. Tracking your order
Every order ships with a tracking number, sent by email once the parcel is scanned by the carrier. Tracking may take 24–48 hours to activate after dispatch. If it does not update for more than 7 days, contact us and we will open an investigation with the carrier.
6. Address accuracy
Please double-check your shipping address at checkout. We ship exactly to the address entered. Changing an address after dispatch is generally not possible; returned-to-sender parcels caused by an incorrect address can be re-shipped at the customer's cost.
7. Undeliverable packages
If a parcel cannot be delivered (wrong address, unclaimed at customs, repeated failed delivery) the carrier will return it to us. We can re-ship once the return arrives — standard shipping fees apply for the second attempt.
8. Lost or delayed packages
Carriers occasionally run late, especially through peak seasons and customs. If your parcel is more than 7 days past the estimated delivery window, contact us with your order number. We will trace it with the carrier and re-ship or refund for parcels confirmed lost.
9. Split shipments
If your order contains items stored in different warehouses, it may arrive in separate parcels at no extra cost. Each parcel has its own tracking number.
10. Questions
Anything unclear about a shipment? Reach us through the contact page with your order number — we reply within one business day.